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This page explains what data hiototo collects when you access your account, use your wallet, or browse the lobby — and what choices you have over that data. Your payment records with DANA, OVO, or GoPay, your session history, and your account details are handled under the terms described here, where local law and eligible regions permit.
When you open an account on hiototo, we collect the information you submit during registration — your contact details, login credentials, and the wallet identifiers you connect for transactions such as DANA deposits, OVO transfers, or GoPay payments. We also collect session data automatically: pages visited, device type, browser session identifiers, and interaction timestamps. This data lets us operate your account, process wallet transactions, and display your payment history accurately inside the account dashboard. We do not sell your personal data to third parties. Data shared with payment processors — including the local e-wallet services you connect — is limited to what is necessary to complete a transaction. We retain account data for as long as your account is active and for the period required under applicable regulations in regions where the service is available. You can request a review of the data we hold by contacting our support channel. Where local law applies and the region is eligible, your rights include the ability to correct, update, or request deletion of certain records. Any data handling is subject to the laws of your local jurisdiction.
Transaction records tied to your DANA wallet are processed solely to complete deposits and withdrawals to your account. We store only what is needed for your payment history and do not retain full wallet credentials beyond the session.
OVO payment data flows through your account wallet and is reflected in your transaction log after login. Records are kept for the period required by applicable regulations and are accessible to you through your account dashboard.
GoPay transfers linked to your account appear in your payment history. We do not share GoPay transaction details with unrelated third parties; access is limited to the payment processing path and your own account view.
Where ShopeePay is connected to your account, the same data-minimisation approach applies: only the data needed to complete and log the transaction is retained, and you can review it in your account after login.
Not every interaction on hiototo falls under the same data handling rules. Understanding the boundaries helps you know where your rights apply and where to look for further terms.
Data collected when you log in, verify your identity, or update your profile is fully covered by this policy. This includes login timestamps, device identifiers, and the contact details you provide during registration.
Payment records processed through DANA, OVO, GoPay, or other connected local e-wallets are covered here insofar as they pass through your hiototo account. The payment processor's own privacy terms also apply to their side of the transaction.
Session data collected as you browse the lobby, view game categories, or navigate between sections is covered by this policy. We use this data to maintain session continuity and to display your account state correctly.
External services — including payment processors, game content studios such as PG Soft or Microgaming, and analytics providers — operate under their own privacy policies. Our policy covers how we handle data on our side; it does not govern what those third parties do with data on theirs.
Your account gives you direct access to several of the records we hold. After login, your payment history tab shows every transaction processed through your connected wallets, including amounts, dates, and status. If any detail in your account profile is incorrect — contact address, wallet identifier, or security settings — you can update it directly from the account settings page without contacting support. For data that is not editable through the account interface, you can submit a correction or deletion request through our support channel. When you raise a data question, include your registered contact detail and the specific record you are asking about so our team can locate it efficiently. Requests are reviewed in line with applicable local regulations, and we will confirm receipt and next steps by the contact method you used to reach us.
Log in and open the payment history section to see a full log of wallet transactions tied to your account. Session and login records are also visible in the account activity view.
Account settings lets you update contact information and wallet identifiers directly. Changes take effect on your next login and are reflected across your account dashboard.
Contact support with your registered detail and the record in question. Our team will confirm receipt and outline the steps available under applicable local law.
For deletions or data requests that go beyond self-service account edits, reach our support channel via the contact paths listed in the Support section below. Availability depends on local law and eligible regions.
If you have a question about how your data is handled, or you want to exercise a right described in this policy, these are the paths to reach our team. For account-level edits, start with the self-service options inside your dashboard first — they are faster for routine corrections.
Open the chat widget from any page after login to reach a support agent directly. Use this path for account-specific data questions or to start a formal correction request.
Send your data or privacy question to our support address listed in the account help section. Include your registered contact detail and describe the record you are asking about for a faster response.
Many data records — payment history, login activity, account profile — are accessible directly after login without needing to contact support. Check here first before raising a formal request.
Our approach to data security covers the connection between your device and our servers, the storage of account credentials, and the way session cookies operate during your visit. We describe each area here so you know what is in place and how to manage it.
Data passed between your browser and our servers — including login credentials and wallet transaction details — is transmitted over an encrypted connection. This applies on mobile and desktop, and whether you are connecting via a local mobile network or Wi-Fi.
We use session cookies to keep you logged in while you navigate the lobby and to maintain your account state across pages. You can manage cookie preferences through your browser settings; clearing session cookies will log you out of your current session.
Account data is retained while your account is active and for the period required under applicable local regulations. If you close your account, we follow the retention schedule required by the jurisdiction in which the service is available to you.
Data correction, deletion, and formal privacy requests go through our support channel. Provide your registered contact detail and the specific data point you are asking about. We handle requests in line with local data regulations applicable to eligible regions.
These questions cover the data and privacy topics our account holders ask about most. If your question is not answered here, reach our support team through the contact paths above.
We collect the details you submit during registration — contact information, login credentials, and the wallet identifiers you connect. We also collect session data automatically, such as device type, pages visited, and login timestamps, to operate your account correctly.
Payment history, login activity, and your account profile are visible directly in your dashboard after login. For records that are not shown in the self-service view, contact our support team with your registered detail and specify which records you want to review.
Wallet transaction records are stored in your account payment history and are accessible after login. We retain only the data needed to log the transaction — amount, date, status, and wallet type. Full wallet credentials are not retained beyond the active session.
We do not sell your data. Data is shared only with payment processors as needed to complete your wallet transactions, and with service providers operating on our behalf. Each operates under its own privacy terms. We limit what we share to what is necessary for the specific function.
Update contact details and wallet identifiers directly in account settings. For records you cannot edit yourself, contact support through live chat or email with your registered detail and describe the change you need. We handle requests under applicable local regulations.
We keep your data while your account is active and for the period required under local regulations in the eligible region where you access the service. If you close your account, the retention schedule follows the applicable local legal requirement for that jurisdiction.